Log Entry Correct, Invoice Incorrect:
- If your log entry matches to an invoice but shows up in Fix Needed and you confirm your log is correct, we recommend fixing the discrepancy on the invoice level within your PIMS.
- In order to do this, you should Unlink the invoice that is incorrect from the log entry. This is done by opening the log entry from within Fix Needed and selecting "Unlink Invoice".
- Depending on what PIMS you have, how the controlled drug is tracked in your PIMS (i.e. inventory usage vs. invoice line items) or how you correct the amount, the invoice may correct itself within VetSnap, or a new invoice may populate within VetSnap.
- If the invoice corrects itself in VetSnap, the log entry should then automatically reconcile and archive itself
- If a new invoice is populated, the old incorrect invoice will need to be Unlinked and Ignored and the log entry will need to be matched to the correct invoice.
- If neither of these occur, you will need to continue with manually reconciliation and archival as noted below.
- NOTE: If you cannot or choose not to fix the discrepancy within your PIMS you can manually “Archive” the log entry.
Long Entry Incorrect, Invoice Correct:
- You can select open the log and select Edit. You will then be able to update the quantity used to match your invoice. Make sure to leave a detailed comment as to why you’re changing the log.
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