Scenario 1: Log Entry Is Correct, Invoice Is Incorrect


If your log entry matches the correct usage but appears in the "Fix Needed" section due to a discrepancy with the invoice, follow these steps:

  1. Unlink the Incorrect Invoice
    Open the log entry from within the "Fix Needed" section and select "Unlink Invoice."

  2. Update the Invoice in Your PIMS
    Make the necessary corrections to the invoice within your PIMS. Depending on your system and how controlled substances are tracked (ex, inventory usage vs. invoice line items), one of the following may happen:

    • The invoice corrects itself in VetSnap: The log will automatically reconcile and archive.

    • A new, corrected invoice appears in VetSnap:

      • Unlink and ignore the old incorrect invoice.

      • Manually match the log entry to the new, correct invoice.

  3. Manual Reconciliation (If Needed)
    If neither of the above happens, you’ll need to manually reconcile and archive the log entry.

Note: If you’re unable or prefer not to fix the invoice in your PIMS, you can manually archive the log entry in VetSnap.


Scenario 2: Log Entry Is Incorrect, Invoice Is Correct


If the invoice is accurate but the log entry contains incorrect information:

  1. Open the log entry and select "Edit."

  2. Update the quantity used to match the invoice.

  3. Leave a detailed comment explaining why the change was made, for proper record-keeping and compliance.




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