- If an invoice is showing under the header of Open/Available Invoices, this is VetSnap’s way of alerting you to the fact that a log entry may have been missed.
- You can click on the invoice to open and select the View All Logs for Patient option to confirm if a log entry was missed for that patient.
- If you see there is a log entry in the Pending section for this invoice, you can choose to go to it and select the Match to Invoice option to manually match the log to the invoice available.
- If it is present and already successfully archived and a log does not need to be created, you can select Ignore on the invoice (sometimes duplicate invoices can come through due to changes made to an invoice or for other reasons)
- If the log entry is not present in the log book but needs to be logged, you have two options:
- You can create the log entry from the invoice by opening the invoice and selecting Record Log. You can edit the date if needed. You will need to select the doctor, input the reason for use, select the signature, and record the log. This automatically reconciles and archives the log entry.
- OR you can create the log entry from the log book. You must ensure you change the date at the top left corner of the log entry window. The PIMs will sync with VetSnap overnight and the log entry will match to the invoice and archive itself as long as everything matches.
- If this invoice was made by mistake or is a duplicate, you can select Ignore within the invoice in VetSnap.
- You can click on the invoice to open and select the View All Logs for Patient option to confirm if a log entry was missed for that patient.
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