- This means that the log entry in the Pending section has attempted to find a matching invoice from your PIMS but was not able to find one yet.
- This could be due to the invoice being in an opened or unposted status or the drug was not documented within your PIMS.
- The incorrect patient ID was used to create the log entry
- The incorrect drug and/or concentration was logged or invoiced
To Correct This:
- You can open the log entry and look through the list of available invoices to associate one to the log entry if the correct one is available. If you locate the invoice but the log entry is incorrect you can edit the log entry to reflect the correct information. If you do not see the correct invoice:
- Confirm that all of your codes associated with this drug in your PIMS were configured correctly under the inventory item in Create Inventory.
- Confirm that your Logged entry and medical records are correct and archive this entry from within the Reconcile section without an invoice.
*NOTE - If ALL of your logs are remaining in a pending status and invoices do not seem to be pulling from your PIMS, please reach out to Support or email support@vetsnap.com.
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