• How do I undo a log entry?
    • An incorrect log entry should be Ignored. This cancels out the log entry and the quantity of the log entry is automatically returned to the container it was logged from, even if that container has been finished in VetSnap.
    • For more information on ignoring a log entry, please see: What is "Ignore" and "Archive"?
  • How do I correctly log waste?
    • The quantity in the waste field is separate from the quantity given to the patient. For example: 8 mls withdrawn from a container, but 6 mls were given to the patient and the remaining 2 mls were wasted. The log entry should contain "6" in the quantity field and "2" in the waste field. This adds up to a total of 8 mls withdrawn from the container.
    • For more information on waste: 
  • What if I am unable to log in?
    • If you are unable to log in to your VetSnap log book:
      • First, you may need to ensure you are entering all lowercase characters, the email field is case sensitive. If your user email was originally added with capital letters, it should be entered as such when logging in.
      • If you are still unable to log in, input your email address and select Forgot Password. This will send a password reset to the email you entered. 
      • If you do not receive the email, check your spam and junk folders. If you still do receive it, you may be using the incorrect email address, or you have another error
      • If your hospital's VetSnap admin is available, they can check the account to see if the email is correct. They are also able to assist you with resetting your password. 
      • This is done by navigating to the Users section, selecting the appropriate user, and then select Reset Password



      *For security reasons, we are not able to reset your password for you.




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