If you're unable to log in, try the following steps:

  1. Check Your Email Entry:

    • The email field is case-sensitive. Make sure you enter your email exactly as it was originally registered (e.g., lowercase or uppercase as needed).

  2. Reset Your Password:

    • Enter your email and select "Forgot Password." A password reset email will be sent to you.
    • If you don’t receive the email, check your spam or junk folders.
    • If the email still doesn’t arrive, you might be using the wrong email or there could be another error.

  3. Ask Your Location’s VetSnap Admin for Help:

    • If an admin is available, they can verify your email and help reset your password.
    • Admins can do this by going to the Users section, selecting your account, and clicking "Reset Password."

  • For security reasons, we cannot reset your password for you.


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