- If you are unable to log in to your VetSnap log book:
- First, you may need to ensure you are entering all lowercase characters, the email field is case sensitive. If your user email was originally added with capital letters, it should be entered as such when logging in.
- If you are still unable to log in, input your email address and select Forgot Password. This will send a password reset to the email you entered.
- If you do not receive the email, check your spam and junk folders. If you still do receive it, you may be using the incorrect email address, or you have another error
- If your hospital's VetSnap admin is available, they can check the account to see if the email is correct. They are also able to assist you with resetting your password.
- This is done by navigating to the Users section, selecting the appropriate user, and then select Reset Password
*For security reasons, we are not able to reset your password for you.
Privileged and confidential. For VetSnap approved use only. Copyright 2024. Not to be distributed, reproduced, modified, or used to create derivative works without explicit written permission by VetSnap Corporation.