Ignore Log Entry

Use the Ignore option when a log entry was made in error. Ignoring a log entry will return the logged amount back to the container and gray out the entry in the logbook. Common reasons to use this option include:

  • The incorrect drug was logged

  • Prescription was logged but never picked up – the logged amount will automatically return to your on-hand balance

  • Logged under the wrong patient

  • Duplicate log entry was created

Note: Once a log entry has been ignored it cannot be undone. If the log was needed it will need to be recreated. 

How to Ignore a Log Entry

  • If the log is visible in your Reconcile screen:

    1. Click View Details

    2. Scroll to the bottom of the window and enter:

      • A comment explaining why the log is being ignored

      • Your signature and PIN

    3. Click Ignore to confirm

  • If the log entry has already been archived:

    1. Open the Logbook

    2. Select the archived log entry

    3. Click Ignore

    4. Add your comment, signature, and PIN, then confirm

Archive Log Entry

Use the Archive option when the log entry is correct, but there is no matching invoice. This is typically used in situations where:

  • The invoice is incorrect and cannot be edited or fixed

  • You’ve verified that the log is accurate and don’t expect it to reconcile with any invoice

How to Archive a Log Entry

  1. Click View Details on the log entry

  2. Scroll down and enter:

    • A comment explaining why you’re archiving the log

    • Your signature and PIN

  3. Click Archive to confirm



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