A log entry remains in the Pending section when VetSnap is unable to match it to an invoice from your PIMS (Practice Information Management System). This can happen for several reasons:
Common Causes:
The invoice is still open or unposted in your PIMS.
The drug was not documented in your PIMS.
The patient ID used in the log entry is incorrect.
The drug name or concentration logged does not match what was invoiced.
The entry is a duplicate, and the invoice has already been matched and archived elsewhere.
How to Fix It:
Open the log entry and click View Details.
If the Match to Invoice button is clickable, the invoice is available and can be matched.
If the Match to Invoice button is grayed out, check the following:
All drug codes in your PIMS are correctly configured under the Create Inventory section.
The entry is not a duplicate.
The related invoice has been posted in your PIMS.
The log and corresponding medical records are accurate. If everything is correct and no invoice can be matched, you may archive the entry from the Reconcile section without linking an invoice.
Note: If all logs remain in pending status for more than 48 hours and invoices are not appearing from your PIMS, please contact our Support Team or email us at support@vetsnap.com.
The How to video below may be helpful -
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