If you're seeing a log entry stuck in the Fix Needed tab, it may likely be due to a mismatch between the invoice and the drug usage log, particularly when a single administration is drawn from multiple containers.

You may run into this issue if:

  • The original invoice contained incorrect drug amounts.

  • The invoice was corrected and resubmitted, but the log is still in Fix Needed.

  • A single administration of a drug (e.g., 60cc of Fatal Plus) was logged as being drawn from two different containers (e.g., 15cc + 45cc).



Why This Happens

VetSnap auto-archives logs by trying to match one invoice to one log entry. If the same dose is split across multiple logs, or the log entry was not separated from the original invoice to match with the updated invoice amount, it may stay in the Fix Needed state.


To resolve this issue and properly archive the log:

Step 1: Fix the Entry in "Fix Needed"

This entry is linked to an invoice.

  1. Go to Fix Needed.

  2. Click View Details on the entry.

  3. Select Edit at the top.

  4. Update the log to reflect the combined amounts drawn from each container (e.g., 15cc + 45cc = 60cc).

  5. Leave a detailed comment explaining the update.

  6. Enter your signature and PIN, then click Save.

  7. The log should now be eligible for archiving.



Step 2: Ignore the Duplicate Entry in "Pending"

This entry is likely a duplicate, created during earlier logging attempts.

  1. Go to Pending.

  2. Click View Details on the entry.

  3. Select Ignore.

  4. Leave a comment explaining why this log is being ignored.

  5. Enter your signature and PIN, then click Ignore.




For best results:
When using multiple containers for a single administration, always log them together in one entry. This ensures a proper match with the invoice and avoids Fix Needed errors.



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