It may take up to 48 hours for a log entry to match an invoice. After 48 hours, we recommend to begin an investigation as to why the log has not matched an invoice.
If the log remains in a Pending state for over 7 days, you will see a Manual Reconciliation Required flag.
What Does The Manual Reconciliation Required Flag Mean?
You can reach out to support@vetsnap.com for further assistance on why the log has not matched an invoice.
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