A user account can only be added by someone who has admin permissions.

  • Go to Settings in the left-hand column
  • Select Users 
  • Click on Add User
    • Enter the email in all lowercase
    • The password needs to be the length selected in the configuration settings
  • Select the User Role
    You can choose whatever role best fits the user's title. You will be able to select and deselect any permissions to best fit your users access needs



If you wish to set up a shared user account, please view this article to assist you further.

What Is Secure Signature? How To Enable Secure Signature


Here is also a how-to video on how to set up an individual user account -



Privileged and confidential. For VetSnap approved use only. Copyright © VetSnap Corporation. All rights reserved. Not to be distributed, reproduced, modified, or used to create derivative works without explicit written permission from VetSnap Corporation. VetSnap is not a DEA consultant and does not provide legal or regulatory advice regarding controlled substances.