FAQs

Frequently Asked Questions

How to Search for Patient or Client When Logging
You can search using multiple parameters within the same category—for example, searching by both Patient ID and Patient Name, or by Client ID and Client Las...
Mon, 16 Jun, 2025 at 6:06 PM
How to View Changes Made to a Log Entry
You can click on the log entry from the logbook to view any changes made to a log entry. The changes are time-stamped and will show who made the change. ...
Mon, 16 Jun, 2025 at 1:31 PM
How To View Patient Log History
In the Log Book, select a log entry for the client  Select View All Logs For Patient within a log entry in the reconcile screen In a Pending log...
Thu, 19 Jun, 2025 at 4:18 PM
How To: Create a Log Entry
To create a log entry, select Logbook from the menu on the left side of your screen and follow the steps below: Select the drug you need to make a log fo...
Mon, 2 Jun, 2025 at 5:29 PM
How To: Edit Log Entries
Pending Logs To edit a pending log entry: Navigate to the Reconcile screen and open the Pending tab. Locate the log entry you need to update and sele...
Tue, 3 Jun, 2025 at 2:14 PM
How To: Ignore Log Entries
Pending Logs To ignore a pending log entry: Go to the Reconcile screen and open the Pending tab. Locate and select View Details on the log entry to o...
Tue, 3 Jun, 2025 at 2:03 PM
How To: Manually Archive a Log
Navigate to the Reconcile tab from the left-hand menu. Select the appropriate log entry from one of the following tabs: Pending Fix Needed S...
Tue, 3 Jun, 2025 at 2:11 PM
How To: Record Container Waste
The best way to document expired, recalled, or broken containers in VetSnap is to record them as waste. Follow these steps to properly account for the waste...
Tue, 3 Jun, 2025 at 2:37 PM
I Can’t Find An Invoice. What Should I Do?
If you’re unable to find the invoice associated with a drug log in VetSnap, first check whether the drug was properly invoiced for the patient. If the dr...
Fri, 6 Jun, 2025 at 4:18 PM
I have a mobile unit, how do I assign containers that will be used in a specific location?
When stocking your inventory, assign a container number as usual. Once a container has been moved to a specific location, you can rename the container. This...
Mon, 21 Apr, 2025 at 3:04 PM