FAQs

Frequently Asked Questions

How To: Record Container Waste
The best way to document expired, recalled, or broken containers in VetSnap is to record them as waste. Follow these steps to properly account for the waste...
Tue, 3 Jun, 2025 at 2:37 PM
I have a mobile unit, how do I assign containers that will be used in a specific location?
When stocking your inventory, assign a container number as usual. Once a container has been moved to a specific location, you can rename the container. This...
Mon, 21 Apr, 2025 at 3:04 PM
Logging Multiple Drugs at a Time For One Patient
You can log multiple drugs from within the log entry window. Once the initial drug quantity has been entered, select "Log Additional Controlled Substan...
Thu, 1 May, 2025 at 6:23 PM
Options to Ignore or Add Comment on an Archived Log
Once a log entry has been archived, it cannot be edited. You have the option to click on the log entry from the logbook. This will give you the option to ei...
Mon, 16 Jun, 2025 at 1:20 PM
Patient SOAP Notes Viewable in VetSnap
You are able to view patients' SOAP notes within Vetsnap by clicking on View SOAP Notes within the log entry or invoice pulled. This information is pull...
Tue, 17 Jun, 2025 at 3:27 PM
Require Two Signatures to Waste a Log Entry
The option to require two signatures to waste a log an entire log entry can be configured by going to Signatures under Settings.  Privileged and...
Thu, 1 May, 2025 at 6:27 PM
Searching For Active or Inactive/Deceased Pets or Clients
Currently, when logging the search results are set to display only active clients/patients from your PIMS (practice management system.) When you select th...
Fri, 25 Jul, 2025 at 1:35 PM
Waste Entire Log Entry
Entire Patient Waste - If none of the medication was administered to the patient, here’s how to log it: If the entry has already been logged: Go to the ...
Wed, 5 Nov, 2025 at 10:07 AM
What Are The Filters Available In The Logbook?
Currently, the logbook is set to display the last 10 entries for a drug. These filters help you quickly locate and review specific records within the logboo...
Mon, 16 Jun, 2025 at 5:02 PM
What If I Can't Find the Patient the Drug Is Being Logged For?
VetSnap syncs with your hospital’s PIMS through a third-party software nightly. If it is a new client and/or patient added the same day as the log entry, th...
Wed, 7 May, 2025 at 4:21 PM