FAQs

Frequently Asked Questions

How do I remove a drug we are no longer carrying?
To remove a drug you are no longer carrying you will need to find this drug in your VetSnap inventory (within Create Inventory). Select the drug and withi...
Tue, 24 Sep, 2024 at 1:57 PM
How do I restock now that I have changed the measure type to weight?
A container will be created normally, with the addition of:  The Receive Bottle Weight is the weight of the container once is has been received in your ho...
Tue, 24 Sep, 2024 at 1:58 PM
How do I set up weight tracking for a controlled drug?
To set up weight tracking for a new drug being entered: Within Create Inventory: Select Create Controlled Inventory Item Search for the drug name The u...
Tue, 24 Sep, 2024 at 1:58 PM
How do I waste a container that is tracked by weight?
Step 1: Navigate to Manage Inventory Select Record Waste on the drug you are completing the waste for If the container needing to be wasted is not shown...
Tue, 24 Sep, 2024 at 1:58 PM
How to create a log entry from a container that has been finished
If a container was changed to "Finished" already, but a log entry was found to have been missed from that container: Navigate to Manage Inventor...
Tue, 24 Sep, 2024 at 1:59 PM
How to generate an Audit Summary Report
An Audit Summary Report is similar to the Audit Report, but you are able to select all controlled substances to be included, or just a select few You will...
Thu, 3 Oct, 2024 at 12:31 PM
I can’t find an invoice.
If you cannot find the invoice from your PIMS associated with the drug log, first ensure that the drug was invoiced out correctly for that patient. If it ...
Tue, 24 Sep, 2024 at 1:59 PM
I have a mobile unit, how do I assign containers that will be used in a specific location?
When stocking your inventory, assign a container number as usual. Once a container has been moved to a specific location you can rename your container. For...
Tue, 24 Sep, 2024 at 1:59 PM
If there is discrepancy with the total quantity of on hand containers what should I do?
The discrepancy should be located on a container level and managed there, i.e., hub loss, miscount for tablets, etc. Once that has been managed, then the p...
Tue, 24 Sep, 2024 at 2:00 PM
Invoice shows ignored by "n/a"
Duplicate invoices are automatically filtered out on the backend to avoid cluttering your reconcile screen. Those invoices will now surface if you search f...
Tue, 24 Sep, 2024 at 2:00 PM