FAQs

Frequently Asked Questions

How Do I Correct Or Adjust Container Balances?
Please note that the starting balance on a container cannot be changed once it has been opened.  Container balances are adjusted in Manage Inventory  ...
Thu, 7 Aug, 2025 at 3:00 PM
How Do I Edit Container Information?
You can modify the information for your container in the Manage Inventory window. Find the drug the container is located within, select Manage Containers ...
Mon, 21 Apr, 2025 at 2:03 PM
How Do I Log Waste If I am Using Multiple Containers For A Log Entry?
Each container will now have its own Waste field. This allows waste to be associated accordingly when logging from multiple containers. This would b...
Tue, 19 Aug, 2025 at 2:45 PM
How Do I Open A Container? What Is "Unopened", "Opened" and "Finished"?
How to open a Container: You can open a new container on a new log entry for that drug. You can also open a container under “Manage Containers” S...
Thu, 19 Jun, 2025 at 5:08 PM
How Do I Reopen a Container or Remove an Adjustment?
To reopen a container, follow these steps: Navigate to Manage Inventory. Select Manage Containers. Click View Details next to the container you wan...
Mon, 11 Aug, 2025 at 2:30 PM
How Should I Log And Invoice Multiple Doses Given In A Day?
Currently, VetSnap can only match 1 invoice to 1 log entry. We recommend logging each dose individually. For example, if a patient is administered Midazolam...
Fri, 18 Jul, 2025 at 5:15 PM
How To Create A Log Entry From A Container That Has Been Finished
If a container was changed to "Finished" already, but a log entry was found to have been missing from that container: Navigate to Manage Invento...
Thu, 19 Jun, 2025 at 5:40 PM
How to Search for Patient or Client When Logging
You can search using multiple parameters within the same category, for example, searching by both Patient ID and Patient Name, or by Client ID and Client La...
Tue, 19 Aug, 2025 at 2:51 PM
How to View Changes Made to a Log Entry
You can click on the log entry from the logbook to view any changes made to a log entry. The changes are time-stamped and will show who made the change. ...
Mon, 16 Jun, 2025 at 1:31 PM
How To View Patient Log History
In the Log Book, select a log entry for the client  Select View All Logs For Patient within a log entry in the reconcile screen In a Pending log...
Thu, 19 Jun, 2025 at 4:18 PM