FAQs
Frequently Asked Questions
The discrepancy should be located on a container level and managed there, i.e., hub loss, miscount for tablets, etc. Once that has been managed, then the p...
Tue, 24 Sep, 2024 at 1:00 PM
Invoices pulled into VetSnap that are not needed can be ignored in bulk. You can either select the checkboxes individually or click on the Select All Invoic...
Mon, 16 Jun, 2025 at 5:10 PM
Duplicate invoices are automatically filtered out on the backend to avoid cluttering your reconcile screen. Those invoices will only surface if you search f...
Thu, 1 May, 2025 at 6:16 PM
You can log multiple drugs from within the log entry window. Once the initial drug quantity has been entered, select "Log Additional Controlled Substan...
Thu, 1 May, 2025 at 6:23 PM
Log entries in the Fix Needed section can be archived in bulk by selecting the check boxes individually or using the "Select All" button. You will...
Mon, 16 Jun, 2025 at 1:45 PM
Once a log entry has been archived, it cannot be edited. You have the option to click on the log entry from the logbook. This will give you the option to ei...
Mon, 16 Jun, 2025 at 1:20 PM
You are able to view patients' SOAP notes within Vetsnap by clicking on View SOAP Notes within the log entry or invoice pulled. This information is pull...
Tue, 17 Jun, 2025 at 3:27 PM
The option to require two signatures to waste a log an entire log entry can be configured by going to Signatures under Settings. Privileged and...
Thu, 1 May, 2025 at 6:27 PM
Currently, the search results are set to display only active clients/patients from your PIMS (practice management system. When you select the "Includ...
Thu, 3 Oct, 2024 at 10:40 AM
Log Entry Correct, Invoice Incorrect: If your log entry matches to an invoice but shows up in Fix Needed and you confirm your log is correct, we recommend...
Wed, 16 Apr, 2025 at 5:54 PM