FAQs

Frequently Asked Questions

Logging multiple drugs at a time for one patient
You can now log multiple drugs at a time for a patient in one log entry window From within the log entry window, once the initial drug quantity has bee...
Tue, 24 Sep, 2024 at 2:00 PM
Searching for active or inactive/deceased pets or clients
Currently, the search results are set to display only active clients/patients from your PIMS (practice management system. When you select the "Includ...
Thu, 3 Oct, 2024 at 11:40 AM
The amount logged is correct, but the invoice was incorrect or vice versa. What should I do?
Log Entry Correct, Invoice Incorrect: If your log entry matches to an invoice but shows up in Fix Needed and you confirm your log is correct, we recommend...
Tue, 24 Sep, 2024 at 2:00 PM
Unable to log in
If you are unable to log in to your VetSnap log book: First, you may need to ensure you are entering all lowercase characters, the email field is case sen...
Thu, 26 Sep, 2024 at 1:32 PM
What are the different permissions for Controlled Substances and Admin Settings?
Controlled Substances Record Logs - allows users to record drugs in the logs. Reconcile Logs - allows for adjustment of the logs after it has been create...
Thu, 17 Aug, 2023 at 11:32 AM
What are the permissions in the signature section and should I worry about them?
Permissions in the signature section allows certain signatures to have specific permissions.  They only need to be individually modified if “Secure signat...
Thu, 26 Sep, 2024 at 1:32 PM
What if I can't find the patient the drug is being logged for?
VetSnap syncs with your hospital’s PIMS through a third party software nightly. If it is a new client and/or patient added the same day as the log entry, t...
Thu, 26 Sep, 2024 at 1:32 PM
What if I don't see the drug I need in the dropdown menu on the log book?
If you do not see the drug name, your log book may not currently be not set up for logging this drug or the drug may have an alternate name that is listed....
Thu, 26 Sep, 2024 at 1:32 PM
What if I don't use individual invoice codes for controlled drugs in my PIMS?
Our software will match your invoices to your log through a 3rd party integration system using the invoice or line item codes that are attached to your ind...
Thu, 26 Sep, 2024 at 1:33 PM
What if I have made a mistake with any of my physical counts?
If you see a mistake with the Physical Count viewed within the Reporting section Saved snapshots cannot be deleted or modified. This is to help keep the l...
Thu, 26 Sep, 2024 at 1:33 PM