FAQs

Frequently Asked Questions

How do I record a physical inventory count?
Regular Physical Count The regular physical inventory count can be completed by anyone in your hospital that is authorized to perform a physical count.  ...
Mon, 16 Oct, 2023 at 11:15 AM
I have a mobile unit, how do I assign containers that will be used in a specific location?
When stocking your inventory, assign a container number as usual. Once a container has been moved to a specific location you can rename your container. For...
Wed, 6 Apr, 2022 at 12:01 PM
What if I don't use individual invoice codes for controlled drugs in my PIMS?
Our software will match your invoices to your log through a 3rd party integration system using the invoice or line item codes that are attached to your ind...
Wed, 6 Apr, 2022 at 11:59 AM
What if the doctor associated with the log isn't correct?
When you create a log with VetSnap, you pick from the default list of doctors in the drop down menu. This list is set by your VetSnap admin.  If the invoi...
Thu, 17 Nov, 2022 at 2:07 PM
What is Invoice Reconciliation by PIMS Doctor Name?
If you are a multi-location hospital that shares the same PIMS server, this feature is used to filter in invoices by certain doctors rather than pulling al...
Thu, 8 Jun, 2023 at 9:19 AM
What are the permissions in the signature section and should I worry about them?
Permissions in the signature section allows certain signatures to have specific permissions.  They only need to be individually modified if “Secure signat...
Thu, 17 Aug, 2023 at 1:31 PM
How do I correct a signature name after it has been created?
To correct your signature on file go to the “Signatures” tab and open the signature you want to correct Edit the signature name and select update The old...
Thu, 17 Aug, 2023 at 1:33 PM
How do I remove a drug we are no longer carrying?
To remove a drug you are no longer carrying you will need to find this drug in your VetSnap inventory (within Create Inventory). If you have previous log ...
Thu, 17 Aug, 2023 at 1:36 PM
What if there are multiple codes used to invoice for a drug?
You will need to enter in the invoice code that correlates to the drug being used.  If there are multiple (for example: some hospitals have different code...
Mon, 15 Aug, 2022 at 12:40 PM
How do I add a new drug to the controlled logbook?
Under Settings select Create Inventory. Select the button that says, Create Controlled Inventory Item. You can search for the drug by name or invoice line...
Thu, 17 Aug, 2023 at 1:40 PM