FAQs

Frequently Asked Questions

If there is discrepancy with the total quantity of on hand containers what should I do?
The discrepancy should be located on a container level and managed there, i.e., hub loss, miscount for tablets, etc. Once that has been managed, then the p...
Tue, 24 Sep, 2024 at 1:00 PM
Ignore Multiple Invoices
Invoices pulled into VetSnap that are not needed can be ignored in bulk. You can either select the checkboxes individually or click on the Select All Invoic...
Mon, 16 Jun, 2025 at 5:10 PM
Invoice Shows Ignored by "n/a"
Duplicate invoices are automatically filtered out on the backend to avoid cluttering your reconcile screen. Those invoices will only surface if you search f...
Thu, 1 May, 2025 at 6:16 PM
Logging Multiple Drugs at a Time For One Patient
You can log multiple drugs from within the log entry window. Once the initial drug quantity has been entered, select "Log Additional Controlled Substan...
Thu, 1 May, 2025 at 6:23 PM
Option to Bulk Archive Fix Needed Entries
Log entries in the Fix Needed section can be archived in bulk by selecting the check boxes individually or using the "Select All" button. You will...
Mon, 16 Jun, 2025 at 1:45 PM
Options to Ignore or Add Comment on an Archived Log
Once a log entry has been archived, it cannot be edited. You have the option to click on the log entry from the logbook. This will give you the option to ei...
Mon, 16 Jun, 2025 at 1:20 PM
Patient SOAP Notes Viewable in VetSnap
You are able to view patients' SOAP notes within Vetsnap by clicking on View SOAP Notes within the log entry or invoice pulled. This information is pull...
Tue, 17 Jun, 2025 at 3:27 PM
Require Two Signatures to Waste a Log Entry
The option to require two signatures to waste a log an entire log entry can be configured by going to Signatures under Settings.  Privileged and...
Thu, 1 May, 2025 at 6:27 PM
Searching for active or inactive/deceased pets or clients
Currently, the search results are set to display only active clients/patients from your PIMS (practice management system. When you select the "Includ...
Thu, 3 Oct, 2024 at 10:40 AM
The amount logged is correct, but the invoice was incorrect or vice versa. What should I do?
Log Entry Correct, Invoice Incorrect: If your log entry matches to an invoice but shows up in Fix Needed and you confirm your log is correct, we recommend...
Wed, 16 Apr, 2025 at 5:54 PM