FAQs

Frequently Asked Questions

I have a mobile unit, how do I assign containers that will be used in a specific location?
When stocking your inventory, assign a container number as usual. Once a container has been moved to a specific location, you can rename the container. This...
Mon, 21 Apr, 2025 at 3:04 PM
Ignore Multiple Invoices
Invoices pulled into VetSnap that are not needed can be ignored in bulk. You can either select the checkboxes individually or click on the Select All Invoic...
Mon, 16 Jun, 2025 at 5:10 PM
Invoice Shows Ignored by "n/a"
Duplicate invoices are automatically filtered out on the backend to avoid cluttering your reconcile screen. Those invoices will only surface if you search f...
Thu, 1 May, 2025 at 6:16 PM
Logging Multiple Drugs at a Time For One Patient
You can log multiple drugs from within the log entry window. Once the initial drug quantity has been entered, select "Log Additional Controlled Substan...
Thu, 1 May, 2025 at 6:23 PM
Option to Bulk Archive Fix Needed Entries
Log entries in the Fix Needed section can be archived in bulk by selecting the check boxes individually or using the "Select All" button. You will...
Mon, 16 Jun, 2025 at 1:45 PM
Options to Ignore or Add Comment on an Archived Log
Once a log entry has been archived, it cannot be edited. You have the option to click on the log entry from the logbook. This will give you the option to ei...
Mon, 16 Jun, 2025 at 1:20 PM
Patient SOAP Notes Viewable in VetSnap
You are able to view patients' SOAP notes within Vetsnap by clicking on View SOAP Notes within the log entry or invoice pulled. This information is pull...
Tue, 17 Jun, 2025 at 3:27 PM
Reconcile: Pending, Fix Needed, Open/Available Invoice & Filtered Results
The Reconcile tab in VetSnap is designed to help you maintain accurate controlled drug records by comparing logbook entries with invoice data pulled...
Thu, 17 Jul, 2025 at 3:01 PM
Require Two Signatures to Waste a Log Entry
The option to require two signatures to waste a log an entire log entry can be configured by going to Signatures under Settings.  Privileged and...
Thu, 1 May, 2025 at 6:27 PM
Searching For Active or Inactive/Deceased Pets or Clients
Currently, when logging the search results are set to display only active clients/patients from your PIMS (practice management system.) When you select th...
Fri, 25 Jul, 2025 at 1:35 PM