FAQs

Frequently Asked Questions

What if I can't find the patient the drug is being logged for?
VetSnap syncs with your hospital’s PIMS through a third party software nightly. If it is a new client and/or patient added the same day as the log entry, t...
Wed, 23 Nov, 2022 at 1:33 PM
When would I need to open a container the Add Log Entry window?
You would open a new container in this window if you empty your current open container and need to draw additional medication from a secondary container.  ...
Tue, 22 Aug, 2023 at 2:40 PM
Why can’t I find my log entry in the list?
If you know your log was created correctly, try using the filters at the top of your log book to make sure that you are viewing the correct information to ...
Fri, 25 Aug, 2023 at 9:29 AM
How do I edit the drug name within VetSnap?
In settings under Create Inventory, find the drug you wish to edit and select it. The name will be available for editing. This can be done at any time by a...
Tue, 22 Aug, 2023 at 2:21 PM
How do I edit a log entry?
If the amount logged needs to be updated and is still pending in your Reconcile tab, select the log you need to update. You can then edit the quantity used...
Tue, 22 Aug, 2023 at 2:18 PM
What if I don't see the drug I need at the top of the log book screen?
If you do not see the drug name at the top, your log book may not currently be not set up for logging this drug or the drug may have an alternate name that...
Tue, 22 Aug, 2023 at 2:10 PM