FAQs

Frequently Asked Questions

Why Does a Controlled Drug Invoice Show Under Open/Available Invoices?
If an invoice is showing under the Open/Available Invoices tab, this is VetSnap’s way of alerting you to the fact that a log entry may have been missed. Y...
Thu, 22 May, 2025 at 1:28 PM
Why is an adjustment needed before finishing a container?
Before marking a container as Finished, its balance in VetSnap must be zero, requiring an adjustment to account for the discrepancy. These adjustments ensur...
Mon, 14 Apr, 2025 at 3:06 PM
Why is the container I am finishing not asking for a final weight?
When finishing a container that was created and opened before the change to weight tracking, you will notbe asked for a final container weight.  Because t...
Wed, 19 Mar, 2025 at 3:38 PM
Why is the container I need to waste not shown? Why do I need two signatures?
The Record Waste option can be used for any expired, broken, or unwanted medications. You can only record waste with an open container.  If you do not see...
Mon, 14 Apr, 2025 at 4:07 PM
Why is the open container balance incorrect?
This can happen for a couple of reasons: Log errors Manual input mistakes (e.g., incorrect numbers, wrong container used). missed or duplicated entries....
Mon, 14 Apr, 2025 at 4:16 PM