FAQs

Frequently Asked Questions

What is the difference between a user account and a signature?
User Account - is the email and password used to login and access VetSnap. User accounts can be set up as an individual or shared staff account. Signature...
Wed, 2 Oct, 2024 at 11:36 AM
What is the mass to quantity conversion?
A mass to quantity ratio is the weight of one unit (mls/tablets/capsules) The quantity to mass conversion will only be shown if a container is being tr...
Wed, 2 Oct, 2024 at 11:36 AM
What is the Physical Count Summary Report?
The Physical Count Summary Report is a report that allows you to generate a summary of a physical count from each controlled substance in one report You ...
Thu, 3 Oct, 2024 at 12:26 PM
When opening a new container, why is VetSnap asking for the starting weight?
If a container is being tracked by weight, VetSnap will need the starting weight once the container has been opened. This allows for the calculation of the...
Wed, 2 Oct, 2024 at 11:36 AM
When should the "Awaiting Disposal" container status be used?
Awaiting Disposal is for containers that may have expired, or are awaiting shipment to a reverse distributor.  While this container is still physically in...
Thu, 3 Oct, 2024 at 12:12 PM
When would I need to open a container the Add Log Entry window?
You would open a new container in this window if you empty your current open container and need to draw additional medication from a secondary container.  ...
Wed, 2 Oct, 2024 at 11:37 AM
When would I use the “Reporting” tab?
The reporting tab will be helpful at displaying all your containers, whether opened or unopened as well as all physical counts (biennial and manual physical...
Wed, 2 Oct, 2024 at 11:37 AM
Where can I find my invoice number, NDC number, and lot number? What should I name my container?
The invoice number will be found on the invoice that came in the box when the container was shipped. The exact location of the number will depend on the d...
Wed, 2 Oct, 2024 at 11:37 AM
Where can I see my physical inventory count reports?
Physical Counts can be located within the Reporting section  Here you are able to see a summary of each of your physical counts There is an option to fil...
Wed, 2 Oct, 2024 at 11:37 AM
Where can I see the details of weights for logs (e.g. archived logs)?
Details can be viewed in the log book by selecting the log entry. This is done by selecting anywhere on the log entry line to open it.  ...
Wed, 2 Oct, 2024 at 11:37 AM