FAQs

Frequently Asked Questions

When And How Do I Open A New Container During A Log Entry?
If you've emptied your current open container and need to draw additional medication from a second container, you can open a new container directly with...
Wed, 25 Jun, 2025 at 3:45 PM
When Should the 'Awaiting Disposal' Container Status Be Used?
The "Awaiting Disposal" status is used for containers that are no longer in active use but are still physically at your hospital. This includes co...
Thu, 15 May, 2025 at 7:51 PM
Where can I find my invoice number, NDC number, and lot number? What should I name my container?
Where Can I Find the Invoice Number? The invoice number is printed on the invoice included in the shipment box. Its exact location depends on the distribut...
Wed, 21 May, 2025 at 6:38 PM
While Creating a Log, There Is a Negative Balance Warning. How Do I Fix This?
A negative balance warning indicates that VetSnap's calculated total usage from a container has exceeded its starting quantity. This discrepancy can occ...
Thu, 22 May, 2025 at 12:37 PM
Why Are Certain Logs Showing a Double Confirmation? How Do I Resolve This?
If Double Confirmation was enabled for a controlled drug during setup, each log entry requires a second signature to confirm the recorded quantity. ...
Thu, 22 May, 2025 at 1:50 PM
Why are some entries in my logbook grayed out?
These are log entries that have been ignored. The quantity of the log entry is automatically returned to the container it was originally logged from, even i...
Mon, 14 Apr, 2025 at 2:57 PM
Why Are Some Of My Logs Still In Pending After Several Days?
A log entry remains in the Pending section when VetSnap is unable to match it to an invoice from your PIMS (Practice Information Management System). This ca...
Thu, 29 May, 2025 at 1:07 PM
Why Are Two Signatures Needed For Adjusting The Container Balance Up Or Down?
Two signatures are required for any waste or adjustments made at the container level to ensure accuracy and accountability. When an adjustment is made, it i...
Thu, 29 May, 2025 at 1:16 PM
Why Can’t I Find My Log Entry In The List?
If you're unable to locate your log entry, follow these steps to help find it: Check Your Filters By default, the logbook only displays the last 10 en...
Thu, 29 May, 2025 at 1:25 PM
Why Do My VetSnap Logs Show “Fix Needed” Even Though The Quantities Match?
If VetSnap flagged two drug logs with a “fix needed” warning, even though the total quantity removed (1.5 mL) matched the quantity on the invoice (1.5mL). ...
Tue, 29 Jul, 2025 at 6:22 PM