FAQs

Frequently Asked Questions

What are the different permissions for Controlled Substances and Admin Settings?
Controlled Substances Record Logs - allows users to record drugs in the logs. Reconcile Logs - allows for adjustment of the logs after it has been create...
Thu, 17 Aug, 2023 at 11:32 AM
What is the difference between a user account and a user signature?
User Account - is the email and password used to login and access VetSnap. User accounts can be set up as an individual or shared staff account. User Sign...
Thu, 17 Aug, 2023 at 1:43 PM
Does every signature need approval from a DEA DVM? How is that done?
Every signature must either be a DEA registered DVM or approved by the Primary DEA Registered DVM to create the relationship/approval between the DVM and t...
Thu, 25 May, 2023 at 1:10 PM
How do I disable/remove a user or signature?
Signature: You will need to select the individual’s signature under Signatures Then select remove signature access.  You must have the Signatures permis...
Mon, 15 Aug, 2022 at 12:04 PM
When would I use the “Reporting” tab?
The reporting tab will be helpful at displaying all your containers, whether opened or unopened as well as all physical counts (biennial and manual physical...
Thu, 17 Aug, 2023 at 11:53 AM
If there is discrepancy with the expected current level quantity what should I do?
The discrepancy should be located on a container level and managed there, i.e., hub loss, miscount for tablets, etc. Once that has been managed, then the p...
Tue, 9 Aug, 2022 at 11:38 AM
Why is the container I need to waste not shown? Why do I need two signatures?
The Record Waste option can be used for any expired, broken or unwanted medications You can only record waste with an open container. Select the blue Ope...
Fri, 2 Sep, 2022 at 2:01 PM
Why are two signatures needed for adjusting the container balance up or down?
Two signatures are required for any waste, adjustment or discrepancy at a per container level.
Thu, 17 Aug, 2023 at 1:46 PM
How do I edit container information?
You can modify the information for your container under Manage Inventory, select the drug the container is located within, then select Edit. Container num...
Thu, 17 Aug, 2023 at 1:48 PM
How do I open a container? What is "Unopened", "Opened" and "Finished"?
How to open a Container: You can open a new container on a new log entry for that drug. You can also open a container under “Manage Containers” Unopen...
Mon, 21 Aug, 2023 at 5:19 PM