FAQs

Frequently Asked Questions

What if I don't use individual invoice codes for controlled drugs in my PIMS?
Our software will match your invoices to your log through a 3rd party integration system using the invoice or line item codes that are attached to your ind...
Thu, 26 Sep, 2024 at 1:33 PM
What if I have made a mistake with any of my physical counts?
If you see a mistake with the Physical Count viewed within the Reporting section Saved snapshots cannot be deleted or modified. This is to help keep the l...
Thu, 26 Sep, 2024 at 1:33 PM
What if I opened up the wrong container and used it already?
If the log is still pending: Select Edit Remove the balance listed next to the incorrectly used container Add the amount of the log entry next to the co...
Thu, 26 Sep, 2024 at 1:33 PM
What if my signature isn’t shown in the list?
Alert your VetSnap admin that you need a signature. When logged into an admin account, the administrator will navigate to Signatures and select Add Signatu...
Thu, 26 Sep, 2024 at 1:33 PM
What if the doctor associated with the log isn't correct?
When you create a log with VetSnap, you pick from the default list of doctors in the drop down menu. This list is set by your VetSnap admin.  If the invoi...
Thu, 26 Sep, 2024 at 1:33 PM
What if there are multiple codes used to invoice for a drug?
You will need to enter in the invoice code that correlates to the drug being used.  If there are multiple (for example: some hospitals have different code...
Thu, 26 Sep, 2024 at 1:33 PM
What is "Ignore" and "Archive"?
Ignore Log Entry If you logged the incorrect drug. This will cancel out the log entry and the amount logged will return to the container. The log entry w...
Thu, 26 Sep, 2024 at 1:33 PM
What is acceptable in the "Reason For Use" section?
Comments should be specific to what the drug was used for, the DEA will not accept "pain" Examples:  Pre-med for spay Sedation for dental Rx ...
Thu, 26 Sep, 2024 at 1:34 PM
What is Calculated Manufacturer Overage or Underage for a weight tracked container?
When a container tracked by weight is changed to Finished, VetSnap uses the Open Bottle Weight, the Final Bottle Weight, and the Mass to Quantity Conversio...
Thu, 26 Sep, 2024 at 1:34 PM
What is Invoice Reconciliation by PIMS Doctor Name?
If you are a multi-location hospital that shares the same PIMS server, this feature is used to filter in invoices by certain doctors rather than pulling al...
Wed, 2 Oct, 2024 at 11:34 AM