FAQs
Frequently Asked Questions
Log Entry Correct, Invoice Incorrect: If your log entry matches to an invoice but shows up in Fix Needed and you confirm your log is correct, we recommend...
Wed, 16 Apr, 2025 at 5:54 PM
VetSnap offers two options to help you manage incorrect or unused log entries: Ignore and Waste Log. Each serves a distinct purpose and affects your control...
Wed, 16 Jul, 2025 at 5:13 PM
Currently, the logbook is set to display the last 10 entries for a drug. These filters help you quickly locate and review specific records within the logboo...
Mon, 16 Jun, 2025 at 5:02 PM
Permissions in the signature section control what actions specific signatures are allowed to perform. These settings only need to be adjusted individually i...
Tue, 6 May, 2025 at 4:02 PM
The Manual Reconciliation Required flag means the log has been pending for over 7 days. After 7 days, manual reconciliation is required. The logs will not c...
Mon, 16 Jun, 2025 at 3:43 PM
VetSnap syncs with your hospital’s PIMS through a third-party software nightly. If it is a new client and/or patient added the same day as the log entry, th...
Wed, 7 May, 2025 at 4:21 PM
If the log has a pending status: Locate the log within the Reconcile tab and select Edit Remove the balance listed next to the incorrectly used container...
Fri, 9 May, 2025 at 11:46 AM
Ignore Log Entry Use the Ignore option when a log entry was made in error. Ignoring a log entry will return the logged amount back to the container and gra...
Thu, 15 May, 2025 at 4:09 PM
When documenting drug usage, comments should specify the exact reason for which the drug was used. The DEA generally does not accept vague reasons such as &...
Tue, 8 Apr, 2025 at 7:31 PM
If you notice a discrepancy in the total quantity of on-hand containers, it should be investigated and resolved at the individual container level. Common ca...
Tue, 24 Jun, 2025 at 5:58 PM