FAQs

Frequently Asked Questions

What Are The Filters Available In The Logbook?
Currently, the logbook is set to display the last 10 entries for a drug. These filters help you quickly locate and review specific records within the logboo...
Mon, 16 Jun, 2025 at 5:02 PM
What are the permissions in the signature section and should I worry about them?
Permissions in the signature section control what actions specific signatures are allowed to perform. These settings only need to be adjusted individually i...
Tue, 6 May, 2025 at 4:02 PM
What Does The Manual Reconciliation Required Flag Mean?
The Manual Reconciliation Required flag means the log has been pending for over 7 days. After 7 days, manual reconciliation is required. The logs will not c...
Mon, 16 Jun, 2025 at 3:43 PM
What If I Can't Find the Patient the Drug Is Being Logged For?
VetSnap syncs with your hospital’s PIMS through a third-party software nightly. If it is a new client and/or patient added the same day as the log entry, th...
Wed, 7 May, 2025 at 4:21 PM
What If I have Made A Mistake With Any Of My Physical Counts?
If you notice an error in the Physical Count displayed within the Reporting section, please note that saved physical count records cannot be deleted or modi...
Fri, 9 May, 2025 at 11:42 AM
What If I Opened Up The Wrong Container And Used It Already?
If the log has a pending status: Locate the log within the Reconcile tab and select Edit Remove the balance listed next to the incorrectly used container...
Fri, 9 May, 2025 at 11:46 AM
What Is "Ignore" And "Archive"?
Ignore Log Entry Use the Ignore option when a log entry was made in error. Ignoring a log entry will return the logged amount back to the container and gra...
Thu, 15 May, 2025 at 4:09 PM
What is acceptable in the "Reason For Use" section?
When documenting drug usage, comments should specify the exact reason for which the drug was used. The DEA generally does not accept vague reasons such as &...
Tue, 8 Apr, 2025 at 7:31 PM
What Should I Do If There Is A Discrepancy In The Total Quantity Of On-Hand Containers?
If you notice a discrepancy in the total quantity of on-hand containers, it should be investigated and resolved at the individual container level. Common ca...
Tue, 24 Jun, 2025 at 5:58 PM
When And How Do I Open A New Container During A Log Entry?
If you've emptied your current open container and need to draw additional medication from a second container, you can open a new container directly with...
Wed, 25 Jun, 2025 at 3:45 PM