Standalone FAQs & New Release Notes
If you're unable to log in, try the following steps: Check Your Email Entry: The email field is case-sensitive. Make sure you enter your email exac...
Mon, 5 May, 2025 at 3:43 PM
We’ve made an improvement to the way location unlocking works in our system to streamline your workflow. Previously, hardware users would unlock a locatio...
Mon, 17 Mar, 2025 at 10:30 PM
We’ve added a helpful update to the Locker Device Statuses section in the navigation sidebar to make managing your locker locations easier than ever. No...
Mon, 17 Mar, 2025 at 10:31 PM
Some states that require PMP may update the requirements of the submission file format. (Please ensure you review your state's updated ASAP document to...
Wed, 19 Mar, 2025 at 7:26 PM
If the entire amount drawn up for a patient was not used and instead wasted, but has already been logged, you are now able to waste the entire log from th...
Thu, 15 Aug, 2024 at 2:02 PM
When tracking by weight you have two options to determine the level of weight tracking you would like to record. NEW! Weight (Pre And Post Weight): Track...
Mon, 17 Mar, 2025 at 10:26 PM
Controlled Substances Record Logs – Log drug entries into the system. Reconcile Logs – Adjust existing logs (e.g., edit, archive, ignore, or record patie...
Mon, 14 Apr, 2025 at 2:09 PM
If you are creating a log entry for a new patient or a patient that has not been entered in VetSnap before, you will need to select the Create New Client an...
Wed, 7 May, 2025 at 4:21 PM
If a drug name is missing from the drop-down menu, consider the following: Your log book may not be set up to log this drug, or it may be listed under a d...
Mon, 10 Mar, 2025 at 3:26 PM
If you notice an error in the Physical Count displayed within the Reporting section, please note that saved physical count records cannot be deleted or modi...
Tue, 19 Aug, 2025 at 2:01 PM