Standalone FAQs & New Release Notes

Unable to log in (Standalone)
If you're unable to log in, try the following steps: Check Your Email Entry: The email field is case-sensitive. Make sure you enter your email exac...
Mon, 5 May, 2025 at 3:43 PM
Update: New Location/Locker Unlocking Process (Standalone)
We’ve made an improvement to the way location unlocking works in our system to streamline your workflow. Previously, hardware users would unlock a locatio...
Mon, 17 Mar, 2025 at 10:30 PM
Update: New Locker Device Access in Navigation Sidebar (Standalone)
We’ve added a helpful update to the Locker Device Statuses section in the navigation sidebar to make managing your locker locations easier than ever. No...
Mon, 17 Mar, 2025 at 10:31 PM
Upgrade PMP Configuration (Standalone)
Some states that require PMP may update the requirements of the submission file format. (Please ensure you review your state's updated ASAP document to...
Wed, 19 Mar, 2025 at 7:26 PM
Waste entire log entry
If the entire amount drawn up for a patient was not used and instead wasted, but has already been logged, you are now able to waste the entire log from th...
Thu, 15 Aug, 2024 at 2:02 PM
Weight Tracking: 'Pre And Post Weight' -VS- 'Mass to Quantity Conversion' (Standalone)
When tracking by weight you have two options to determine the level of weight tracking you would like to record. NEW! Weight (Pre And Post Weight):  Track...
Mon, 17 Mar, 2025 at 10:26 PM
What are the different permissions for Controlled Substances and Admin Settings? (Standalone)
Controlled Substances Record Logs – Log drug entries into the system. Reconcile Logs – Adjust existing logs (e.g., edit, archive, ignore, or record patie...
Mon, 14 Apr, 2025 at 2:09 PM
What If I Can't Find the Patient the Drug Is Being Logged For? (Standalone)
If you are creating a log entry for a new patient or a patient that has not been entered in VetSnap before, you will need to select the Create New Client an...
Wed, 7 May, 2025 at 4:21 PM
What if I don't see the drug I need at the top of the log book screen? (Standalone)
If a drug name is missing from the drop-down menu, consider the following: Your log book may not be set up to log this drug, or it may be listed under a d...
Mon, 10 Mar, 2025 at 3:26 PM
What If I have Made A Mistake With Any Of My Physical Counts? (Standalone)
If you notice an error in the Physical Count displayed within the Reporting section, please note that saved physical count records cannot be deleted or modi...
Tue, 19 Aug, 2025 at 2:01 PM