Reconcile Section
A log entry remains in the Pending section when VetSnap is unable to match it to an invoice from your PIMS (Practice Information Management System). This ca...
Thu, 29 May, 2025 at 1:07 PM
If you’re unable to find the invoice associated with a drug log in VetSnap, first check whether the drug was properly invoiced for the patient. If the dr...
Fri, 6 Jun, 2025 at 4:18 PM
The Manual Reconciliation Required flag means the log has been pending for over 7 days. After 7 days, manual reconciliation is required. The logs will not c...
Mon, 16 Jun, 2025 at 3:43 PM
Invoices pulled into VetSnap that are not needed can be ignored in bulk. You can either select the checkboxes individually or click on the Select All Invoic...
Mon, 16 Jun, 2025 at 5:10 PM
If you're seeing a log entry stuck in the Fix Needed tab, it may likely be due to a mismatch between the invoice and the drug usage log, particularly wh...
Fri, 11 Jul, 2025 at 5:49 PM
If VetSnap flagged two drug logs with a “fix needed” warning, even though the total quantity removed (1.5 mL) matched the quantity on the invoice (1.5mL). ...
Tue, 29 Jul, 2025 at 6:22 PM
It may take up to 48 hours for a log entry to match an invoice. After 48 hours, we recommend to begin an investigation as to why the log has not matched an ...
Tue, 16 Sep, 2025 at 4:33 PM