FAQs

Frequently Asked Questions

Why is an adjustment needed before finishing a container?
A container must have a balance of zero before it is finished. If VetSnap shows that the empty container still has a balance, or displays a negative balanc...
Wed, 2 Oct, 2024 at 11:44 AM
Why is the container I am finishing not asking for a final weight?
When finishing a container that was created and opened before the change to weight tracking, you will notbe asked for a final container weight.  Because t...
Wed, 2 Oct, 2024 at 11:44 AM
Why is the container I need to waste not shown? Why do I need two signatures?
The Record Waste option can be used for any expired, broken or unwanted medications You can only record waste with an open container. Select the blue Ope...
Wed, 2 Oct, 2024 at 11:45 AM
Why is the open container balance incorrect?
This can happen for a couple reasons: A log is missing The incorrect amount was logged Waste was not accounted for correctly A container was finished w...
Wed, 2 Oct, 2024 at 11:45 AM
Why is there a red “X” next to the previous entries and what does it do?
This is used if the previous weight entry was incorrect and needs to be "deleted" and re-entered correctly This also used if a log entry needs t...
Wed, 2 Oct, 2024 at 11:45 AM
Will removing a doctor/provider affect previous logs associated with them?
Removing a doctor or provider from your list in the software will not affect the previous logs under their name.  All logs associated to this doctor/provi...
Fri, 4 Oct, 2024 at 1:39 PM